Hi there 👋
together we can discuss new ideas, suggestions and solve issues to make our service even better for you. How would you rate your experience?
Changelog
together we can discuss new ideas, suggestions and solve issues to make our service even better for you.
Feedback
together we can discuss new ideas, suggestions and solve issues to make our service even better for you.
Hi Desmond,
We have applied a refund to your account. Subsequently, please kindly allow at least 2 minutes interval when you are ordering the same plan for the same phone number to avoid our system erroneously marking the second order as successful with the confirmation SMS from the first order.
Thank you and noted!
Hi
I bought airtime 500 and data 500 the airtime was delivered but the data wasn't delivered
SMS: Ref: 2022082315191234408896331 DATE: 2022-08-23 15:19 Amt: N500.00 Prev bal: N1,192,494.00 Bal: N1,191,994.00 To: 2347069480576
@zando_caleb We apologize for the unpleasant experience; we have reprocessed your 2GB data order and confirmed that is has delivered.
Sometimes our system erroneously marks an order as successful using the Confirmation SMS we received for another transaction to the same number carried out around the same timeframe.
We are working on permanently fixing this issue.
For now, please kindly wait for your first order to delivery before sending another order to the same number.